SHIPPING, RETURNS AND EXCHANGES

SHIPPING TERMS AND CONDITIONS

Orders are processed between 3-5 business days*. will contact you if an item is out of stock or if additional information is required for credit verification.

Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for your tracking number to show any movement.

Orders will not be refunded for packages that are not accepted by recipient.

BENOA SWIM is not responsible for lost or stolen packages that are confirmed delivered by tracking. The customer is responsible for any loss or damage of these items. 

SHIPPING RATES AND DELIVERY

DOMESTIC SHIPPING

  • $10 - USPS 3-5 Day Flat Rate Priority Mail Shipping

INTERNATIONAL SHIPPING

  • $30*  -  USPS 6-10 Business Days Priority Mail International Shipping

*Note: If any higher international cost is found to be required at the time of mailing, you will be contacted by email for your approval to add extra cost.

By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date. 

RETURNS AND EXCHANGES

Due to being a small company and inventory always being low, unless there is damage to the suit when we sent it, we do not allow returns or exchanges.  Please check our size guide, and/or email us at benoaswim@live.com to make sure you are getting the size you need! 

 

We love and appreciate all of you!

 Thank you for supporting us

xx Benoa Swim xx